Book Depository Reviews

order from this company at your peril - i placed an order on 31/05 and 17 days later i am still waiting for the delivery. in the interim i tried to cancel my order but the company did not acknowledge this request. would i ever place another order with them ? bet your bottom dollar never again.

Excellent service, as usual.

Excellent service. Efficient delivery. Loved the book. Gave it away as a gift and bought another copy!

Here we are again with another great experience with Bookdepository. :)

GOT A FAIR PRICE FOR MY THIRD DOCTOR ADVENTURE 6...BY BIG FINNISH....YOUR FAR BETTER THEN EBAY OR AMAZON FOR BIG FINISH PRODUCTS PURCHASING....KEEP UP THE. GOOD. WORK AT KEEPING YPUR PRICES. LOWEST AS POSSABLE

Book arrived earlier then expected and in new condition. The Book Depository have always been very reliable for me.

I put a bad review for an order I did not receive from depositorybook (Judit CM) And they used it to put a comment that they would contact me to sort it out. It´s a lie, days later they never contact.
I want my money back.

It’s been 6 months. No updates nothing. I have to keep asking what’s going on and I keep being told to wait. I’ve waited enough to know, I’ve been robbed. I want my money back as I received nothing. Didn’t even get the book. If I at least had the book after these 6 months that would have been better. But nothing and I’m highly upset at this, especially after giving them the benefit of the doubt and waiting this long. After seeing that I’m not the only one having this isssue I couldn’t wait any more. I’ve written to them asking for a refund of which I think I truly deserve. Also would like to add, I really needed the book there and then as it’s part of my course, which I made very clear... and ofcourse they didn’t care at the very least. Not happy at all book depository, false information on delivery and no care for customers.

I used to buy many books from them. My last orders where in DECEMBER and FEBRUARY and i still have not received my books in MARCH 24! I contacted them many, many times and they kept asking me nonsense questions and telling me later on, multiple times that i was sending from a different mail. (I was sending mails from within the account, where i checked and had the orders).

At some point they offered a refund which of course I accepted and later on, the next day, they once again told me that i was sending from a different e-mail! Still waiting for a reply.

I always get my books and they arrive in good condition. Reliable and trustworthy is what book depository is all about. Thank you for being here.

I have not received my order since 29th December.

This review is only about the last order. My overall experience with BD is very good. The last order came damaged (not by the delivery). BD quickly sent replacement, but sadly, the condition of the book was even worse. The support said it seems they cannot guarantee quality on this order and therefore returned money. So I don't have the book, but their reaction seems very good. The support seems very useful and BD will not keep your money for damaged or undelivered books. But I can't give 5 star review if I ended up without the book (in good condition) :-)